Return Policies Of Souq Al Buhair

  1. Returns
    1.1 Return Due To Change Of Mind
    Souq Al Buhair will happily accept returns due to change of mind as long as a
    request to return is received by us within 8 days of receipt of item and are
    returned to us in original packaging, unused and in resellable condition.
    Return shipping will be paid at the customers expense and will be required to
    arrange their own shipping.
    Once returns are received and accepted, refunds will be processed to store
    credit for a future purchase. We will notify you once this has been completed
    through email.
    (Souq Al Buhair) will refund the value of the goods returned but will NOT refund
    the value of any shipping paid.
  2. If you want Cash Refund transactions charges will be applied if any reason item not available or out of stock and you don’t want to wait for restock and want refund transaction charges also applied in this condition .

1.2 Warranty Returns
Souq Al Buhair will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Souq Al Buhair
to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

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